SHIPPING POLICY

Last updated: 4 September 2026

1. About This Shipping Policy

This Shipping Policy explains how Sting Naturals processes, packs and delivers orders placed through our website.

The website is operated by:

Sting Naturals (Pty) Ltd
Company registration number: 2024/593443/07
Physical address: Portion 14, Farm Tweerivier 197JQ, Beestekraal, 0255
Email: info@stingnaturals.co.za

By placing an order through our website, you agree to the delivery terms set out in this Shipping Policy.

2. Delivery Area

Sting Naturals currently delivers to addresses within South Africa only.

We do not currently offer international shipping.

3. Delivery Methods and Fees

Orders are delivered through The Courier Guy or another suitable courier service selected by Sting Naturals.

Our current delivery fees are:

Free delivery applies to qualifying orders with a total value of more than R1,000, unless a specific promotion states otherwise.

Delivery fees and free-delivery thresholds may change from time to time. The applicable delivery fee will be shown before the customer completes the order.

4. Delivery Timeframes

The estimated delivery timeframe is 4–14 business days.

This timeframe:

• Starts once payment has cleared and the order has been processed;
• Excludes Saturdays, Sundays and public holidays;
• Is an estimate and not a guaranteed delivery date; and
• May vary depending on the delivery address, courier operations and circumstances outside our control.

Orders paid by EFT will only be processed once the payment has cleared into Sting Naturals’ bank account.

5. Order Processing

Orders are generally processed after payment has been successfully received.

We may need additional time to process orders during:

• Sales and promotional periods;
• Public holidays;
• High-volume order periods;
• Product launches;
• Unforeseen operational disruptions; or
• Circumstances outside our reasonable control.

If there is a significant delay in processing an order, we will make reasonable efforts to contact the customer.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name;
• Street address or delivery location;
• Suburb or area;
• City or town;
• Postal code;
• Contact telephone number; and
• Any relevant delivery instructions.

Sting Naturals is not responsible for delays, failed deliveries or additional delivery costs caused by incorrect, incomplete or outdated information supplied by the customer.

If a customer provides an incorrect address, the customer may be responsible for any additional courier or redelivery fees.

7. Receiving Your Order

Customers should ensure that someone is available to receive the order at the nominated delivery address.

The courier may contact the customer using the telephone number provided during checkout.

If the recipient is unavailable, the courier may attempt redelivery, contact the customer to arrange delivery, or return the parcel to Sting Naturals or the courier’s depot.

Additional delivery charges may apply where a parcel must be redelivered because:

• No one was available to receive it;
• The delivery address was incorrect;
• The customer failed to respond to courier communication; or
• The customer refused or failed to accept the parcel.

8. Courier Delays

Sting Naturals uses third-party courier services and cannot guarantee the courier’s exact delivery date or time.

Delivery may be delayed because of:

• Weather conditions;
• Road closures;
• Public holidays;
• High courier volumes;
• Remote delivery locations;
• Incorrect or incomplete delivery details;
• Failed delivery attempts;
• Courier operational issues;
• Strikes or service interruptions; or
• Other circumstances outside Sting Naturals’ reasonable control.

If your order has not arrived within the estimated delivery timeframe, please contact us at info@stingnaturals.co.za so that we can investigate the delivery with the courier.

9. Lost or Missing Parcels

If a parcel appears to be lost or has not been delivered, the customer must contact Sting Naturals as soon as reasonably possible.

We will contact the courier and assist with investigating the matter.

Customers should not place a duplicate order while a parcel investigation is in progress unless otherwise agreed with Sting Naturals.

Any remedy provided will be handled in accordance with applicable South African consumer-protection laws.

10. Damaged Parcels or Products

Customers should inspect their parcel as soon as possible after delivery.

If a product arrives damaged, the customer must contact Sting Naturals within 7 days of delivery.

The customer may be asked to provide:

• The order number;
• A description of the damage;
• Photographs of the damaged product;
• Photographs of the outer packaging; and
• Photographs of the delivery label.

Where the product is confirmed to have been damaged before or during delivery, Sting Naturals will arrange a replacement at no additional cost, subject to stock availability and applicable law.

If a replacement is not reasonably possible, an appropriate remedy will be provided in accordance with applicable law.

11. Incorrect Products

If the wrong product is delivered, the customer must contact Sting Naturals within 7 days of delivery.

Where Sting Naturals supplied the incorrect product, we will arrange a replacement at no additional cost to the customer, including reasonable return-delivery costs.

Customers must contact Sting Naturals before returning an incorrect product so that return instructions can be provided.

12. Change-of-Mind Returns

Customers may request a change-of-mind return within 30 days of receiving the product, provided that the product:

• Is unopened;
• Is unused;
• Remains in its original condition and packaging; and
• Is returned in accordance with Sting Naturals’ return instructions.

Customers must contact Sting Naturals at info@stingnaturals.co.za before returning a product.

The customer is responsible for the cost of returning a product under the change-of-mind return policy.

Once the returned product has been received and inspected, the refund will generally be processed within 5–10 business days.

Refunds will be made using the same payment method originally used, where possible.

13. Order Cancellation Before Dispatch

Customers may request cancellation of an order before it has been dispatched, provided that the order has not already been prepared, processed or handed to the courier.

Cancellation requests must be sent to info@stingnaturals.co.za.

Once an order has been dispatched, the customer must follow the applicable return process.

14. Collection Orders

Customers may choose to collect their orders directly from Sting Naturals at:

Portion 14, Farm Tweerivier 197JQ, Beestekraal, 0255

Collection is available during the following business hours:

Collection is not available on public holidays unless separately arranged.

Customers should contact Sting Naturals in advance to confirm that their order is ready for collection.

Cash payment is available only for collection orders and is not available for courier deliveries.

15. Delivery Restrictions

Sting Naturals may refuse or delay delivery where:

• The delivery address cannot be serviced by the courier;
• The address is incomplete or invalid;
• The order contains information that appears fraudulent;
• Payment has not cleared;
• The customer has failed to provide information reasonably required for delivery; or
• Delivery is prevented by circumstances outside our reasonable control.

If we cannot fulfil an order, we will contact the customer and provide an appropriate remedy in accordance with applicable law.

16. Customer Responsibility

Customers are responsible for:

• Providing accurate delivery details;
• Providing a valid telephone number and email address;
• Monitoring courier communication;
• Being available to receive the parcel;
• Following collection instructions where applicable; and
• Contacting Sting Naturals promptly about delivery problems.

Sting Naturals is not responsible for delays or failed deliveries caused by the customer’s failure to meet these responsibilities.

17. Consumer Rights

Nothing in this Shipping Policy is intended to limit or exclude any rights that customers may have under applicable South African law, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.

Where this Shipping Policy conflicts with a mandatory legal requirement, the applicable law will prevail.

18. Changes to This Shipping Policy

Sting Naturals may update this Shipping Policy from time to time.

The updated version will be published on the website with a revised “Last updated” date.

The Shipping Policy applicable to an order will generally be the version in effect when the order was placed, unless a change is required by law.

19. Contact Us

For questions about delivery, shipping fees, collection, delayed parcels, damaged products or incorrect orders, contact:

Sting Naturals (Pty) Ltd
Email: info@stingnaturals.co.za
Physical address: Portion 14, Farm Tweerivier 197JQ, Beestekraal, 0255

Customers may also contact Sting Naturals through the website contact form or WhatsApp button.