RETURNS AND REFUNDS POLICY
Last updated: 4 September 2026
- About This Policy
This Returns and Refunds Policy explains when products purchased from the Sting Naturals website may be returned, replaced or refunded.
The website is operated by:
Sting Naturals (Pty) Ltd
Company registration number: 2024/593443/07
Physical address: Portion 14, Farm Tweerivier 197JQ, Beestekraal, 0255
Email: info@stingnaturals.co.za
Nothing in this Policy is intended to limit or exclude any rights customers may have under applicable South African law.
- Contact Us Before Returning a Product
Customers must contact Sting Naturals before returning any product.
Return requests must be sent to:
Email: info@stingnaturals.co.za
Please include:
- Your full name;
- Order number;
- Product name;
- Reason for the return;
- Date the order was received; and
- Photographs, where relevant.
Customers must wait for return instructions before sending a product back.
- Change-of-Mind Returns
Customers may request a change-of-mind return within 30 days of receiving the product, provided that the product:
- Is unopened;
- Is unused;
- Is in its original condition;
- Remains in its original packaging; and
- Has not been damaged or altered after delivery.
Change-of-mind returns are subject to inspection once received by Sting Naturals.
The customer is responsible for the cost of returning the product under the change-of-mind return policy.
The original delivery fee is not refundable where the return is solely due to a change of mind, unless otherwise required by law.
- Products That Cannot Be Returned
For hygiene, safety and product-quality reasons, opened, used, damaged or altered products may not qualify for a change-of-mind return.
This restriction does not affect a customer’s legal rights relating to products that are defective, damaged, unsafe, incorrectly described or incorrectly supplied.
- Damaged Products
If a product arrives damaged, the customer must contact Sting Naturals within 7 days of delivery.
The customer may be asked to provide:
- The order number;
- A description of the damage;
- Photographs of the product;
- Photographs of the packaging; and
- A photograph of the delivery label.
Where the product is confirmed to have been damaged before or during delivery, Sting Naturals will arrange a replacement at no additional cost to the customer, subject to stock availability and applicable law.
If a replacement is not reasonably possible, Sting Naturals will provide an appropriate remedy as required by law.
- Incorrect Products
If the wrong product is delivered, the customer must contact Sting Naturals within 7 days of delivery.
Where Sting Naturals supplied the incorrect product, we will arrange a replacement at no additional cost to the customer, including reasonable return-delivery costs.
The customer must contact Sting Naturals before returning the incorrect product so that the correct return instructions can be provided.
- Defective or Faulty Products
If a product is defective, faulty, unsafe or does not meet the required quality standards, the customer should contact Sting Naturals as soon as reasonably possible.
The customer may be asked to provide photographs, a description of the problem and other information needed to assess the issue.
Where applicable, Sting Naturals will provide a remedy in accordance with the customer’s rights under South African consumer-protection law. Depending on the circumstances, this may include a repair, replacement or refund.
- Return Conditions
Returned products must be securely packaged to prevent damage during transport.
Customers should retain proof of postage or courier collection until the return has been completed.
Sting Naturals is not responsible for products damaged or lost while being returned by the customer, unless otherwise required by law or the return was arranged by Sting Naturals.
- Refunds
Once a returned product has been received and inspected, any approved refund will generally be processed within 5–10 business days.
Refunds will be made using the same payment method originally used, where possible.
For EFT payments, the customer may be required to provide accurate banking details before the refund can be processed.
For cash-on-collection orders, refunds will be arranged directly with the customer.
The time required for the refund to appear in the customer’s account may depend on the customer’s bank or payment provider.
- Return Shipping Costs
Change-of-mind returns
The customer is responsible for the cost of returning an unopened product where the return is due to a change of mind.
Damaged or incorrect products
Where Sting Naturals supplied a damaged or incorrect product, Sting Naturals will cover reasonable return-delivery costs and arrange a replacement at no additional cost to the customer.
Defective products
Return costs for defective products will be handled in accordance with applicable law and the circumstances of the specific case.
- Order Cancellation Before Dispatch
Customers may request cancellation of an order before it has been dispatched, provided that the order has not already been prepared, processed or handed to the courier.
Cancellation requests must be sent to:
Once an order has been dispatched, the customer must follow the applicable return process.
- Orders Not Collected
If a customer chooses collection and does not collect the order within a reasonable period after being notified that it is ready, Sting Naturals may contact the customer to arrange collection or cancellation.
Any refund or cancellation will be handled in accordance with applicable law and the circumstances of the order.
- Promotional and Discounted Products
Products purchased during a promotion or using a discount may be subject to additional return conditions stated in the relevant promotion.
Promotional terms will not remove or limit any rights the customer has under applicable law.
- Refunds for Unavailable Products
If Sting Naturals cannot fulfil an order because a product is unavailable, the customer will be contacted and may receive:
- A replacement product by agreement;
- A refund of the unavailable product; or
- Another appropriate remedy agreed with the customer.
If an order is cancelled by Sting Naturals after payment has been received, the applicable amount paid will be refunded in accordance with applicable law.
- Consumer Rights
Nothing in this Policy is intended to limit, exclude or waive any customer right under applicable South African law, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.
Where this Policy conflicts with a mandatory legal requirement, the applicable law will prevail.
- Changes to This Policy
Sting Naturals may update this Returns and Refunds Policy from time to time.
The updated version will be published on the website with a revised “Last updated” date.
The Policy applicable to an order will generally be the version in effect when the order was placed, unless a change is required by law.
- Contact Information
For returns, refunds, replacements or complaints, contact:
Sting Naturals (Pty) Ltd
Email: info@stingnaturals.co.za
Physical address: Portion 14, Farm Tweerivier 197JQ, Beestekraal, 0255
Customers may also contact Sting Naturals through the website contact form or WhatsApp button.