Sting Naturals Logo

PRIVACY POLICY

 

Last updated: 4 September 2026

 

At Sting Naturals (“we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://stingnaturals.co.za/ (the “Site”), and purchase our products.This policy complies with the Protection of Personal Information Act (POPIA) of South Africa.

  1. Information We Collect

We collect information that you voluntarily provide to us when registering on the Site, expressing an interest in obtaining information about us or our products, or otherwise contacting us.

a) Personal Data (WooCommerce) When you purchase a product or attempt to make a purchase through our Site, we collect certain information to process your order, including:

  • Contact Information: Name, email address, and phone number.
  • Shipping and Billing Information: Delivery address, billing address, and company name (if applicable).
  • Account Information: Username and password (if you create an account).
  • Order History: Details of the products you have purchased from us (e.g., honey, beeswax products, seeds).

b) Automatically Collected Data (Google Analytics 4 & WordPress) When you visit the Site, our servers and tracking tools (like Google Analytics 4) automatically collect certain information about your device and interaction with our Site. This does not identify you personally but includes:

    • Device and Browser Information: IP address, browser type, operating system, and device type.
    • Usage Data: Pages viewed, time spent on pages, links clicked, referring URLs, and search terms used on the Site.
    1. How We Use Your Information

    We use the information we collect in the following ways:

    • To Fulfill Orders: To process your transactions, arrange for shipping, and provide you with invoices and order confirmations.
    • To Communicate with You: To send transactional emails, respond to customer service inquiries, and notify you about changes to our policies.
    • To Improve Our Website: We use Google Analytics 4 to understand how customers use our Site, which helps us optimize our website design, marketing, and product offerings.
    • Fraud Prevention: To screen orders for potential risk or fraud (in particular, your IP address).
    1. Cookies and Tracking Technologies

    Our Site uses “cookies” and similar tracking technologies to enhance your browsing experience:

    • WooCommerce Cookies: These are strictly necessary cookies used to keep track of your cart data, store session information, and manage your account login status. No personal information is stored within these cookies.
    • Google Analytics 4 Cookies: These cookies track anonymous website usage and behaviour to help us measure our website’s performance. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
    1. How We Share Your Information

    We do not sell, trade, or rent your personal information to third parties. We only share your information with trusted third-party service providers who assist us in operating our e-commerce business, including:

    • Payment Processors: We use secure third-party payment gateways (e.g., PayFast.co.za) to process payments. We do not store your credit card details on our servers.
    • Shipping Providers: We share your name, delivery address, and phone number with our courier partners (e.g., The Courier Guy & Pudo) to deliver your orders.
    • Analytics Providers: We share anonymized browsing data with Google Analytics to understand website traffic.
    1. Data Retention

    We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.

    • Order Information: Kept for tax, accounting, and legal compliance purposes (typically up to 5 years).
    • Customer Accounts: Kept until you request that we delete your account.
    • Analytics Data: Retained according to Google Analytics 4 default retention settings (typically 2 to 14 months).
    1. Security of Your Information

    We implement standard administrative, technical, and physical security measures to protect your personal information. Our website is secured via SSL (Secure Socket Layer) encryption, ensuring that all data passed between the web server and your browser remains private. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

    1. Your Rights Under POPIA

    As a South African resident, you have specific rights regarding your personal data under POPIA:

    • Right to Access: You have the right to request a copy of the personal information we hold about you.
    • Right to Correction: You can request that we correct or update any inaccurate personal information.
    • Right to Deletion (Right to be Forgotten): You can request the deletion of your personal data, subject to certain legal exceptions (e.g., data we must keep for tax records).
    • Right to Object: You may object to the processing of your personal information for direct marketing purposes.

    To exercise any of these rights, please contact us using the details below.

    1. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by the “Effective Date” at the top of this page.

    1. Contact Us

    If you have questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at:

    Sting Naturals

    • Email: info@stingnaturals.co.za
    • Phone: 068 640 9312

    Address: Portion 14, Farm Tweeriver 197JQ, Beestekraal, 0255, South Africa